Client Care
Returns & Exchanges
We want the fit to be right. If it isn't, we'll help you exchange it.
Window
Exchange requests are accepted within 7 days of delivery. Write to care@merevabypallak.com with your order number and the size you'd like instead.
Condition
Pieces must be unworn and unwashed, with all tags and hygiene liners intact, in their original packaging. Swimwear cannot be accepted if the hygiene liner has been removed.
Exclusions
Sale pieces, made-to-order pieces and accessories such as sun hats and jewellery are final sale and cannot be exchanged or returned.
Refunds
Where a return is approved, refunds are issued to the original payment method within 7–10 working days of the piece reaching our studio. Original shipping charges are not refunded.
Damaged or incorrect orders
If something arrives damaged or isn't what you ordered, email us within 48 hours of delivery with photographs and we will arrange a replacement or full refund at our cost.